HelpDress FAQ

1.Why can I no longer find the dress that I saw before?

When an item is out of stock, it will be removed from our webpage and will no longer show up in searches.

2.Can I get a dress with extra length?

About any alteration for a dress, please email us or call us. Some designers can make extra length. 

3.How do I upgrade my shipping?

Simply respond to your confirmation email with the method you would like to change it to.

4.Why is my order still processing?

Orders take 24-72 business hours to respond back with a shipping date.

5.Do you offer dress rent service?

Sorry we do not offer dress rent service.

6.Can I see the dress in other colors?

Unfortunately we are only allowed to send or post pictures provided to us by the manufacturers of the dresses we sell. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another dress by that same company called the same color and it will be the same depending on the fabric.

7.What if I want a dress in unlisted color?

The colors that we list on the product detail page are the only colors which the dress is produced in. We also show all the pictures available, so the dress in unlisted color cannot be displayed if its picture is not shown.

8.What if my dress is not available?

If your dress is out of stock , we will notify you and give you other options to choose from, or you can cancel your order. You can provide other of your favorite dress style pictures, and after confirmation, we will reply you as soon as possible.

9.How do I use the search option of your site?

You can search by color, designer, occasion, dress type, price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses.

10.How will my item (s) be shipped?

All shipping information is outlined in our shipping page.

11.Is the information I send over the Internet safe?

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.

12.Is the dress I want available and when will I receive it?

Inventory moves very quickly especially during prom season so we are not able to accurately check stock on a particular dress. We are not able to confirm shipping date until the order is placed for a dress. The website is updated with as much information as we have available including if a dress won't be shipping out until a later date.

13.Are you an online bridal store only?

Yes, all our business is done online, and we do not operate any retail bridal store.

14.When should I order my wedding dress before wedding?

Please place your order at your earliest convenience. Normally, placing the order can't be less than 1 month in advance of your wedding ceremony.

15.Can I see a swatch before I order?

We have free swatches online on sale, the swatch money can be applied to your future purchase as store credit, please check more here https://www.dresswe.com/item/10905118.html.

16.How do I place my order in this website?

You can view the catalog in our website. If you find anything you want to buy, please add it to your shopping cart and then go check out.

17.How to Preserve My Bridal Dress?

General attention
Dresses should be stored in a room with constant temperature and humidity levels, such as a guest room or spare closet. Never store your dress in the attic or basement where extreme changes in temperature and/or humidity always happen. It is best to keep it in a dark (unexposed to sunlight), dry place, folded or rolled in a clean white sheet.
Hanging your dress on a hanger is not recommended as it can cause stress to the fabric and create distortion. Do not store your dress in plastic such as a garment bag. Plastic can emit gases that will tend to yellow the fabric. If you decide to remove your dress from one place to another place, we suggest that cotton gloves should always be worn when handling dresses.


Yellowing
It’s important to note that one of the leading causes of bridal dress yellowing is that many brides keep their dresses in plastic bags. Most plastics give off damaging fumes that actually promote yellowing. But, even with proper care, some fabrics will yellow more than others and it may be impossible to prevent all yellowing.
Generally, silk fabric yellows more than synthetic fabrics, such as polyester, rayon and acetate. However, nylon, which is a synthetic, has a tendency to yellow more than other synthetic fabrics. Dresses that can be wet cleaned have an advantage, in that if they do yellow, they may be able to be whitened for future use with a fabric whitener.
Preserving your dress in an acid-free environment is your best protection against yellowing. Padding your dress with acid-free tissue will help to prevent acid migration. Buffered tissue should be used for dresses made of synthetic fabrics such as polyester, rayon, and acetate. The buffering agents in the buffered tissue gives added protection against acid migration. But buffering agents may damage dresses made of animal proteins such as silk or wool, therefore un-buffered, acid-free tissue is recommended for silk fabrics


Permanent creasing
Flat storage is recommended for textiles and garments when possible. However, because of the size and dimensions of wedding dresses, it is impractical. Some compromise must be made, either by folding or hanging the dress. To help prevent permanent creasing,(cotton gloves should always be worn when handling preserved dresses) bagged dresses that are hung in a closet are better.


Mildew and mold
KeeJian your dress in a breathable environment will protect it best from mildew and mold growth. When fabrics can breathe, the humidity level remains constant around the garment as excess moisture dissipates into the air. But, if moisture condenses inside a box or any container, then the dress is at risk for mildew and mold growth.


Oxidation spots
An oxidation spot can occur when a substance that was not properly cleaned on the dress oxidizes and turns brown. This can happen even if your dress has been cleaned as dry-cleaning solvents do not remove all substances. Spills from clear soda or wine may go unnoticed at the time of the initial cleaning. Unless these spills are pretreated, it is likely they will oxidize over time. Inspecting preserved dresses periodically ensures the dress remains in the best condition. The sooner an oxidized stain is caught, the more likely it will be able to be removed.


Light and dust
KeeJian your dress well covered will protect it from the damage caused by light and dust.

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